Client Success
Yello invests in your success
A commitment to client service
makes Yello stand out.
Client support is delivered by a dedicated, U.S.-based team and is always included in the cost of your subscription. Account managers, client success consultants and support professionals, many with talent acquisition backgrounds, are committed to guiding clients to achieve recruitment goals.
Partner with a dedicated team of professionals
Account manager
The account manager strategically partners with you to understand key business initiatives and challenges, helping to maximize the effectiveness of talent acquisition software.
Client success consultant
The client success consultant works to encourage adoption within your organization and continuously improve your recruitment efforts.
Support specialist
Support specialists are available 24 hours per day, seven days per week, via phone, email and on-screen guidance to answer questions and quickly solve immediate challenges.
"Yello is extremely customer service-driven, which is very important to us, and a value that we hold. To find a partner like Yello that values a strong service model is a great pairing."
– Jacquelyn Reis, Aramark
Access additional support resources to maximize your talent acquisition software investment
Yello Communities
Yello Communities is a collaborative learning center that offers valuable tools to help you become a recruitment technology expert. Communities offers training materials, video tutorials, thought leadership, user groups and discussion boards to support and empower clients.
Yello Labs
Yello Labs is a usability testing platform that enables clients to share feedback about Yello solutions. By participating in Yello Labs, clients gain insight into new products and features, and Yello leverages client feedback to develop new technologies.
Industry Webinars
Yello hosts frequent webinars exclusively for clients. Webinar topics vary and may include campus recruiting best practices, tips to craft candidate engagement campaigns, tools to prepare for diversity recruiting conferences and more.
Client Roundtables
Roundtables take place in regions across the country. These intimate events are an opportunity for clients to network with recruitment leaders, share challenges and learn new talent acquisition strategies.