Introduction

    Before we get into specifics, let’s start with the basics.

    Whether or not candidates become employees, their experience with your company—from discovery to hire—will have a direct impact on your organization’s overall brand. Strong customer service is vital in recruiting and securing top talent. From the first point of contact to the offer stage, each candidate should walk away from your company as a brand ambassador. This 10-chapter interview process guide has everything you need to execute, manage, utilize and optimize a successful interview process, including resource guides, real- life examples, step-by-step tutorials, and more. Use this guide however you like, to ensure your talent acquisition team provides the best candidate experience throughout every phase of the interview process.

    Why do businesses care about the interview process?

    Research shows 46% of candidates who believe they had a negative job seeker experience with a company say they will no longer wish to engage with that brand. What does that mean for you? Maintaining and building a strong candidate experience during the interview process is imperative to building a strong brand reputation and not losing out on top talent.